Tidio Pricing 2026 — Plans, Add-Ons & Real-World Costs
How Much Does Tidio Cost?
Tidio's pricing has three layers: base plans, the Lyro AI add-on, and the Flows add-on. Most businesses end up using all three, so understanding the total cost matters more than the base plan price.
Base Plans
| Plan | Monthly Price | Annual Price | Live Chat Conversations | Operators |
|---|---|---|---|---|
| Free | $0 | $0 | 50/mo | 1 |
| Starter | $29/mo | $24.17/mo | 100/mo | Included |
| Growth | $59/mo | $49.17/mo | Up to 2,000/mo | Included |
| Tidio+ | $749/mo | Custom | Custom | Unlimited |
Annual billing saves roughly 17% across all paid plans.
Lyro AI Add-On
Lyro is priced separately based on the number of AI conversations per month.
| Conversations | Monthly Price |
|---|---|
| 50 | $39/mo |
| 100 | $75/mo |
| 150 | $100/mo |
| 200 | $120/mo |
| 300 | $140/mo |
Each "conversation" is a full back-and-forth exchange with a customer — not a single message. If Lyro can't answer, it hands off to a human operator and that counts as a Lyro conversation plus a live chat conversation.
Flows Add-On
Flows power the automated sequences — abandoned cart reminders, welcome messages, lead capture, and custom triggers.
| Triggers/Month | Monthly Price |
|---|---|
| 2,000 | $29/mo |
| 5,000 | $49/mo |
| 10,000 | $69/mo |
| 40,000 | $99/mo |
A "trigger" fires each time a visitor meets the conditions for an automation. High-traffic stores burn through triggers quickly.
The Real Cost
Here's what businesses actually pay in common scenarios:
| Scenario | Base Plan | Lyro | Flows | Total/Month |
|---|---|---|---|---|
| Solo store, basic chat | Free | None | None | $0 |
| Small store, AI + automations | Growth ($59) | 50 conv ($39) | 2,000 triggers ($29) | $127/mo |
| Mid-size store, full setup | Growth ($59) | 150 conv ($100) | 5,000 triggers ($49) | $208/mo |
| Agency managing 5 stores | Tidio+ ($749) | Custom | Custom | $749+/mo |
The most common setup for a small e-commerce store is the Growth plan with Lyro and basic Flows — landing at $105-150/month depending on conversation volume.
Which Plan Is Right for You?
Free — Good for testing the platform and learning the interface. 50 live chat conversations per month is enough for a very low-traffic store or a portfolio site. Start here to learn Tidio before offering it as a freelance service.
Starter ($29/month) — Adds live visitor tracking and basic analytics. Suitable for stores with light support volume that don't need AI or automation yet.
Growth ($59/month) — The sweet spot for most small businesses. Removes Tidio branding, adds advanced analytics and team permissions. This is the plan most freelancers will set up for clients.
Tidio+ ($749/month) — Enterprise tier with unlimited operators, dedicated success manager, and custom SLA. Only makes sense for large teams or agencies managing high-volume accounts.
Is Tidio Worth It?
For a store owner, the math works if Lyro replaces even a few hours of support work per week. At $127/month for the typical Growth + Lyro + Flows setup, that's about $4.25/day. If your chatbot handles 10 conversations per day that would have taken 5 minutes each, you're saving nearly an hour of support time daily.
For freelancers, Tidio's pricing structure is actually an advantage. The complexity of choosing plans, configuring add-ons, and optimizing costs is exactly why store owners hire someone to handle it. Your $800 setup fee looks very reasonable when the client has no idea which Lyro tier they need or how many Flow triggers their store will consume.
The 7-day free trial on paid plans gives you enough time to set up a demo for a client. Build a working chatbot during the trial, show it in action, and close the deal.
Start with Tidio's free plan and explore the platform before committing to paid add-ons.